10 Things to Ask Your Roofing Contractor

We’ve said it time and time again, but here at ACR Roofing we truly believe there is nothing more important than a good roof. The decision to undertake a Melbourne roof replacement or repair is a big one. It’s not a cheap thing to do so you want to make sure you’re only dealing with the best.

At ACR Roofing we’ve hand-picked the best roofing contractors in Melbourne and from all over the country to work under our brand, so we know exactly what types of questions you need to ask in order to get the best roof possible.

Are you licensed and insured?

You need to ensure that anyone undertaking a roof replacement at your property is licensed to perform the work and has all the appropriate insurances (such as public liability) to finish the job safely and properly. If they aren’t willing to prove they are licensed and insured, then turn them away.

What sort of communication can you offer me?

A good roof specialist will be happy to hand over a business card or a phone number that you can call whenever you need to. Ideally, they should also supply th  name and phone number of the project or company supervisor as well.

Will you completely remove my old roof or just put the roof replacement on top?

The easy option for any contractor is just to fix the new roof to the old one. Obviously, this isn’t how a quality operator will undertake a project. A quality operator will insist on completely removing the old roof to check if there is any structural damage to the frame of the roof before carrying out the roof replacement in Melbourne.

Are you prepared to give me a detailed quote and honour it?

This goes without saying, but you should never trust anyone that is only prepared to give vague details as to how much the final cost will be. A good roofing contractor will have a depth of experience and be able to come up with a very accurate estimate and quote as to how much everything will cost.

What are your contingency plans?

It’s easy for a Melbourne roofing company to finish a job in perfect conditions. But what if a freak rainstorm blows through? Or halfway through the job the contractor realises that there is something structurally wrong with your house? You need to be sure that your roof specialist has the know how to deal with whatever challenge is thrown at them and be able to work in a way that will limit damage to your home.

Do you have employees or do you subcontract?

A roof replacement company that using subcontractors isn’t necessarily a bad thing, you just have to keep in mind that you need to ask subcontractors the same questions as you asked the initial roofing contractor. The ideal situation is to have a team of contractors all wearing the same uniform and working under one company name this gives you the best chance of having a consistent application throughout the lifetime of the job.

What post-job care can you offer me?

Any quality roofing contractor will be confident enough in their skills to offer a comprehensive warranty on their roof replacement work. An excellent contractor will provide you with post-care service including post-completion check-ups and an offer to provide any minor repairs that were missed.

Do you have a folio?

Your contractor should have a sizeable portfolio demonstrating the quality roof replacement projects they have completed in the past. It’s even better if they can pass on a sample of what past clients have said about their work.

What’s your ABN?

If the company doesn’t have an ABN it means they aren’t a registered company, so steer clear of them. Unregistered roof replacement companies can disappear whenever they want and good luck finding them.

What products and suppliers do you use?

Your roofing contractor should have a list of quality suppliers that they have good relationships with. These relationships will allow your contractor to purchase the best products for your roofing projects at reduced prices and pass these savings on to you.

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